Continuous improvement is a journey, and as with most things worthwhile, needs to be an integral part of an organization’s everyday life. It can only come from people, motivated and committed, learning what they can learn, solving problems that they can solve, and implementing solutions that they develop.
The venerable quality guru W. Edwards Deming defined continuous improvement simply as “improvement initiatives that increase successes and reduce failures.” Sounds simple, doesn’t’ it? In concept it is simple, it is the execution that requires perseverance. The need for continuous improvement is present in every industry, but mandatory in technology industries with complex processes. Continuous improvement cannot be defined as putting together an ad-hoc group to “put out a fire”. Crisis management is not continuous improvement; crisis prevention is.
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